February 7, 2020

ITSM Solutions for Customer Service

Internal vs external. Customers vs employees. IT support vs customer service. We get it;...

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January 31, 2020

Deskware’s Key User Features

Happy agents lead to happy customers, this much we know. So, when looking for a service...

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January 21, 2020

How to Increase Customer Loyalty & Retention

First-time customers are great. Longtime customers are better. So much better, in fact,...

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January 10, 2020

Improving Remote Support: The Follow the Sun Model

In the age of constant contact, your customers now expect 24/7 service, 365 days a year....

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