Accounts

• How to setup Child Accounts
• How to Create Accounts

Agents

• How to Create Agents

Announcements

• Introduction to Announcements

Blacklists

• Introduction to Blacklists

Boards

Articles coming soon

Client Portal

• Introduction to the Client Portal

Contacts

• How do I import contacts into Deskware
• How to make a contact inactive
• Introduction to Contacts

Conversations

• How to mention another agent in a conversation

Custom Fields

• Introduction to Custom Fields

Dashboard

• Introduction to the Dashboard

Email Security

Articles coming soon

Email Settings

• What is the maximum email file size Deskware supports?
• How to configure a custom email addresses to create tickets in Deskware
• How to configure DKIM with Deskware
• SPF record required for Deskware to send emails on behalf of your email domain

Groups

• How to Create Groups and add Agents

Helpdesk Verification

• Introduction to Help Desk Verification

Import

• How do I import contacts into Deskware

Integrations

• How to configure the Microsoft Teams Integration
• Deskware Integrations

Keyboard Shortcuts

• How to Manage Keyboard Shortcuts

Linked Tickets

• How to link and unlink tickets
• Introduction to Ticket Link Types

Login

• How to reset your Deskware password

Merge

• How to merge a ticket

Navigation

• How to Manage Keyboard Shortcuts
• How to Change the Number of Results on a Page

Notifications

Articles coming soon

Organization

• How do I add my company logo to Deskware?

Preferences

• How to enable Dark Mode in Deskware

Priorities

• Introduction to Priorities
• How to Create or Modify Priorities

Queues

• How to create and edit queues
• How to disable a queue
• How to sort the queue list
• Introduction to Queues

Reminders

• How to create a reminder

Reports

• Introduction to Reports

Request and Issue Types

• How to Create an Issue or Sub-issue
• Introduction to Request and Issue Types

Security

• How to send an encrypted message
• Setup Multi-Factor Authentication (MFA)

Service Level Agreement (SLA)

• Introduction to SLA Management

Statuses

• Introduction to Statuses
• How to Create or Modify Ticket Statuses

Surveys

• Introduction to Surveys

Tags

• How to change the color of a tag

Templates

• Introduction to Templates

Tickets

• Using Ticket Filters in the My Workspace Tab
• How to Sort Tickets in your Queue
• How to Log Time Worked on Tickets
• How to switch between ticket table view and grid view
• How to merge a ticket

User Security

• Setup Multi-Factor Authentication (MFA)

User Settings

• How do I change my avatar?
• How to Change the Number of Results on a Page

Vault

• Deskware Vault

Vendors

• Introduction to Vendors

Views

• Introduction to Views

Widget

• Introduction to the Website Widget

Workflow

• Introduction to Triggers
• Introduction to Automations