How to Prevent Application Security Risks

Your email isn’t the only one in danger. With remote work and the use of personal devices on the rise, the threat of application security risks become more imminent each and every day.

Through the software-as-a-service model, IT Management Systems like Deskware can provide you with all the flexibility and organizational horsepower you need to get work done, right. But like any other web-accessible tool, service management applications aren’t immune to the cybersecurity risks of a mobile-work world.

Fortunately, Deskware is prepared to face them head-on. 

Let’s take a look at how just a few of Deskware’s proactive security measures can keep your program protected:

Two-Factor Authentication (2FA)

Deskware supports Two-Factor Authentication (2FA) as well as Multi-Factor Authentication using one-time-passwords (OTPs). Two-Factor Authentication vets new users by using a secondary means of identification – often an OTP is delivered to a personal device – in addition to any user’s password login to assure those using your system are who they claim to be. 

SAML Single Sign-On (SSO)

Deskware’s single sign-on capabilities are accessible via SAML, or, Security Assertion Markup Language. SAML provides businesses with a means of authenticating users to third-party web applications without multiple logins, keeping browser security continuous. 

Helpdesk Verification

All Deskware users can be verified via helpdesk verification, which allows your agents to verify a user is who they say they are via 2FA or MFA. Helpdesk verification ensures that all participating parties have obtained secure login to your system and only have access to applicable information. 

IP Restrictions

Remote work and personal devices make limiting user access difficult. To combat potential application security risks, Deskware will allow your business to restrict access to specific network locations and IP addresses. 


Deskware offers ISO 27001, PCI/DSS Service Provider Level 1, and/or SOC II compliance as part of our security suite. Our IT Management System is up-to-date with all necessary cybersecurity regulations, giving your business peace of mind. 

Penetration Testing

Deskware conducts regular penetration tests each year to ensure your system stays safe from potential bad actors. This form of internal, ethical hacking guarantees that the first time your security is put to the test does not put your sensitive information in the line of danger.

Incident Response Plan

Application security risks are more prevalent than ever before. If a breach does occur, Deskware has a documented incident response plan in place to curtail the potential ramifications of an attack. Phases of Deskware’s incident response team plan include: Preparation, Detection & Analysis, Containment, Eradication & Recovery, and Post-Event Activity.

Proaction. Prevention. Protection. 

Halting application security risks in their tracks requires more than a watchful eye. 

Deskware’s IT Management System is protected by a collection of vigilant security features, designed to keep your information as safe as it is organized. Put your mind at ease and your employees to work the right way with our suite of resourceful service management tools. To learn more, visit us online today!

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