Everything you need to help your customers
Cloud SaaS Ticketing System
No software to install, accessed with web browser. Priced by agent. Pay as you grow. Create tickets through the following channels: email, online and mobile.
Ability to create recurring tickets for the tasks that you have to regularly complete.
Reminders (with SMS integration)
Ability to create a reminder for a ticket at a specified time. Reminder will appear in application and can also send SMS reminder.
Customer Satisfaction Surveys
Surveys can be sent on demand or through automation when tickets are completed.
Give your customers access to Deskware to submit and review tickets at no additional cost.
Store information as articles to make it easy to find and reference information from within Deskware.
Switch between Classic Mode or Dark Mode. Dark Mode makes it easier to stay focused on your work.
Allows you to add additional information to track and organize tickets, accounts and contacts.
Realtime application updates
A combination of manual and automated processes allows you to resolve customer issues fast and efficiently, all in one place. The cloud-based nature of this ticketing system helps to keep track of conversations, prioritize, categorize and assign tickets so you are always a valuable resource for