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Cloud SaaS Ticketing System
No software to install, accessed with web browser. Priced by agent. Pay as you grow. Create tickets through the following channels: email, online and mobile.
Dashboard displays KPI's that matter to your business.
Ability to create recurring tickets for the tasks that you have to regularly complete.
Agent Time Tracking
Log time and track where time is spent.
Reminders (with SMS integration)
Ability to create a reminder for a ticket at a specified time. Reminder will appear in application and can also send SMS reminder.
Create triggers for notifications and other ticket updates.
Customer Satisfaction Surveys
Surveys can be sent on demand or through automation when tickets are completed.
Workflows / Automation
Automate tasks and updates in Deskware.
Robust searching allows you to find what you are looking for.
Help Desk Verification
Verify your users are who they say they are through SMS verification.
Give your customers access to Deskware to submit and review tickets at no additional cost.
Store information as articles to make it easy to find and reference information from within Deskware.
Manage Vendor information; such as ISP's, Hosting, Licensing, etc.
Group similar tickets together and link them to a master ticket.
Merge similar tickets to reduce ticket "noise".
Built in notification center centralizes your notifications.
Create system wide announcements for your agents and customers.
Custom drill down filtering for tickets.
Tag tickets to quickly find tickets.
Website Support Widget
Integrate Deskware into your website to offer support for your customers.
Simple and easy to remember keyboard shortcuts to make your job easier.
Switch between Classic Mode or Dark Mode. Dark Mode makes it easier to stay focused on your work.
Allows you to add additional information to track and organize tickets, accounts and contacts.
Realtime application updates
Updates are posted to the application in real time.
Create custom views that make sense for your business.
Agents have the ability to create templates for commonly used content.
Two Factor Authentication
Enable two factor authentications for better security.
Track your tickets according to your SLA.
Custom Profile Preferences
Agents have the ability to modify their preferences.
Fully hosted with enterprise security.
Access to support when you need it. 24x7x365