Our Blog

What is the Connect IT Conference?   The Connect IT Global Conference is put on by the IT company Kaseya. This event is where thousands of IT professionals gather every year to network, learn the latest IT trends, and gain feedback on the industry from tech leaders and peers alike. This conference is ideal for Managed Service Providers, internal […]

Here at Deskware, we offer our users access to an SLA management tool. If you’re scratching your head right now, you’re not alone. This blog will go over what SLA management is and how you can use it to improve both long & short-term business goals.  What Does SLA Stand For?   First things first, we will go […]

Help desk workers are one of the most targeted occupations for social engineering attacks. Logically, this is due to the nature of a help desk employee’s daily processes. Someone that works at a help desk receives a large amount requests every day. Furthermore, their helpful nature may cause them to overlook a social engineering attempt. […]

Whether you’re a startup dealing with growing pains or an established company trying to get to the next level, scaling your customer success is an ongoing process. It’s important to have a grasp on your customer satisfaction because keeping an existing client is cheaper than acquiring a new client.  Did you know that 47% of customers were […]

Any business owner will tell you that customers are the lifeblood of a successful company, as it’s hard to survive without a steady flow of transactions. Today’s consumers are extremely savvy, which means you need to have more than a good product or service to keep them walking through the door. If you aren’t taking […]

What level of customer service are you providing to your valuable clients? No matter if you sell a cutting-edge product or provide services on a contract basis, you owe it to your patrons to provide the best possible experience. One way you can get the most out of your client-care operation is to implement software […]

Huffington Post reported that 55 percent of customers will to pay more for quality customer support. Poor customer support leads to high churn rates and frustrated customers. Generally, frustrated customers neglect to inform a business why they’re leaving. They just do. How can your business be proactive within customer support? Work smarter with Deskware! It takes […]

When it comes to customer service, data matters. Businesses can use customer service metrics to track and improve their internal processes. There are so many benefits to utilizing a ticketing system.  With the help of a ticketing system, customer service metrics help you see the bigger picture. Let’s go over some of the important customer […]

Ticketing systems are there to make our jobs easier, but some programs can cause more harm than good. It’s important to choose the right system that meets your business’s needs. There are some negatives you need to look out for when you’re shopping around for ticketing systems – along with some positives you don’t want to go without. Here’s […]