Our Blog

It’s no secret that excellent customer service can lead your business to success; And in the pursuit of truly great support, there’s no better tool than help desk software.  But try as you might, your business doesn’t run on aspirations of excellence alone. No, at the end of the day, you have to consider not just the quality, […]

We get it – with a new project on your desk each day and seemingly endless meetings on the horizon, your efforts to keep organized at work can feel futile at best. But no matter how insurmountable the task of getting organized may seem, the importance of a properly coordinated work-life can simply not be overstated.  […]

The Expectations for Your Customer Service Program Have Never Been Higher.   From social media to email, to mobile apps and advances in voice search, there are now more ways than ever before for your clients to communicate with – and, inevitably, request support from – your business. Despite the break-neck pace at which new pathways […]

Use the Latest Service Management Tool On-the-Go  Since the product’s infancy in (2018), Deskware has evolved into a modern cloud-based service management tool for any industry. After perfecting the user experience via desktop, it was time to develop a clean and easy-to-use mobile app. On April 22nd, 2019 Deskware launched its new mobile app for both iPhone and Android users. […]

Whether you overheard it at a conference or scrolled past it on LinkedIn, you’ve likely come across the term before – but when it comes down to it, do you actually know what a service management system is? Yeah – that’s what we thought. Lucky for you, we’re here to help. Read on for an […]

You already know that effective customer service is essential to client satisfaction. You’re likely also aware that it’s between 5 and 25 times more expensive to invest in new buyers than it is to retain current customers. In fact, you’re even savvy enough to recognize that 77 percent of clients would refer a brand to […]

Short answer? Yeah – you probably do. Struggling to wade through an inbox flooded with support queries? Trying – and failing – to keep track of tickets caught in the communication undertow? IT support systems are notoriously difficult to manage, and when your methods aren’t up to snuff, it’s easy for your agents to feel […]

What is the Connect IT Conference?   The Connect IT Global Conference is put on by the IT company Kaseya. This event is where thousands of IT professionals gather every year to network, learn the latest IT trends, and gain feedback on the industry from tech leaders and peers alike. This conference is ideal for Managed Service Providers, internal […]

Here at Deskware, we offer our users access to an SLA management tool. If you’re scratching your head right now, you’re not alone. This blog will go over what SLA management is and how you can use it to improve both long & short-term business goals.  What Does SLA Stand For?   First things first, we will go […]