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Ticketing systems are there to make our jobs easier, but some programs can cause more harm than good. It’s important to choose the right system that meets your business’s needs. There are some negatives you need to look out for when you’re shopping around for ticketing systems – along with some positives you don’t want to go without. Here’s […]

Is your company stuck in the past? Technology is evolving to amazing heights, and it’s becoming impossible for businesses to avoid the shift to digital integrations. Your business could be missing out on opportunities and losing customers due to outdated technology and practices. Let’s go over some of the most common reasons why outdated technology could […]

We’ve come a long way in customer service over the years. For many companies, there are still some outdated practices that need updating. The catch 22 is to adapt to the new and efficient ways of customer service while maintaining the personal element customers want. Before we dive into the customer service trends of 2019, […]

Every business owner knows the value of customer retention. The time and money it takes to onboard a new client is substantial. In order to grow your business, you need a solid customer support team. There are several moving parts to ensure that your customer support team is working proactively and efficiently. No matter the software or strategy […]

Don’t Play the Blame Game It’s human nature to point the blame at someone or something.  When it comes to customer service, it’s important to understand that there’s a grey area. It’s unreasonable to consider customer service as a black and white scenario.   The truth is, there are typically issues on both sides that make the customer service experience negative. It’s time to stop blaming the consumer […]