Introduction to Queues

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Queues in Deskware are where teams collaborate and work on tickets.  Most commonly a queue is created for a department or team that is responsible for handling a specific set of tickets.

Some examples of common queues are:  Helpdesk, Accounting, Shipping and Sales.

You are not limited on the number of queues so when creating queues, create the queues that best match your business model.

To create a queue:

  1. From the left navigation, click settings.
  2. Click Queues under the Tickets section.
  3. Click Add New.
  4. Enter the name of the desired queue (you can always edit the name after saving).
  5. Click Save.
  6. Repeat the steps above to create additional queues.

To disable a queue:

  1. From the left navigation, click settings.
  2. Click Queues under the Tickets section.
  3. Click the queue you want to disable.
  4. Click edit.
  5. Toggle the Active button to off.
  6. Click Save.

To sort queue listing:

  1. From the left navigation, click settings.
  2. Click Queues under the Tickets section.
  3. Click the Sort Items button.
  4. Drag and drop the queue listing to match your desired order.
  5. Click back.

Please contact Deskware Support at support@deskware.com if you require additional assistance.