Think of a contact in Deskware as a user that works for one of your customers. Each user that you support should be created as a contact.
Contacts will automatically be created by Deskware if a contacts sends an email to open a ticket. The contact will automatically be assigned to the matching account based on the contacts email domain name. If a domain name cannot be matched, the contact will be created under the default “Unknown Account”.
To create an contact:
- Click on Contacts in the left navigation
- Click Add New
- Complete the required field information on screen. Account, First Name, Last Name, Password, Email and Timezone are required fields.
- Optionally, enter information for other fields.
- Click Save
Please contact Deskware Support at [email protected] if you require additional assistance.