Reminders are a way to keep you on track when you need to do something. This something can be a reminder to call a customer, to reboot a server, or anything else that you need to do at a particular time.
To create a reminder, do the following.
- From the ticket, click Create new reminder
- Add a title, description and remind time
- Optionally, you can reminder others, a group and also send a SMS reminder (as long as you have a mobile number entered)
- Click Save
You will be reminded through email, notification center and SMS (optional).
When you have completed the reminder, you can set it to complete.
Additionally, you can click Reminders in the left navigation to view reminders from all your tickets on one page. You can also view your completed reminders and any reminder templates you’ve created.