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Is Help Desk Software Worth the Price of Admission?

Is Help Desk Software Worth the Price of Admission?

By Deskware, June 6, 2019

It’s no secret that excellent customer service can lead your business to success; And in the pursuit of truly great support, there’s no better tool than help desk software. 

But try as you might, your business doesn’t run on aspirations of excellence alone. No, at the end of the day, you have to consider not just the quality, but also the cost-effectiveness of any system you put in place. You’re running a business here, after all.  

So, in the hunt for a crack customer service program, it’s no wonder you’d ask yourself: “is help desk pricing really worth making the investment?” 

Let’s find out: 

What Does Help Desk Software Bring to the Table? 

There’s quite a bit of bang that help desk software can provide for your buck.  

An intuitive system that’s customizable to the customer-care needs of your business, cloud-based service software can reduce stress and enhance efficiency, regardless of help desk pricing.

Where traditional ticketing systems like email fail to keep requests from multiple channels organized, help desk systems allow your agents to manage all customer queries in one place, limiting errors and maintaining performance. 

Automated workflows and reminders ensure all queries are promptly addressed, streamlining your processes to a T. What’s more, as a cloud-based program, help desk software is accessible anywhere without the hassle of installation. Updated in real-time and available any time of day, help desk software will save your agents time and, as a result, save you money.  

But How Will It Affect My Bottom Line? 

According to the Harvard Business Review, investing in new customers is between 5 and 25 percent more expensive than retaining your current buyers. As your main – and sometimes only! – point of contact with customers post-sale, your service team is on the front lines when it comes to keeping those retention rates up.  

A streamlined support experience can do wonders for your customer satisfaction, and in turn, help maintain the lasting relationships you need to stay profitable. With more attentive agents, prompter response times, and smoother proceedings in the face of issues, you can expect a serious boost in consumer brand loyalty from improving your current system with help desk software.  

Setting your team up with the tools and systems needed to do their job right can decrease headaches and encourage confidence from within, mitigating turnover rates and bringing in cash for your business. What with customer support turnover skyrocketing to 24%, taking on the investment of help desk pricing can put you ahead of the game, alleviating undue stress on your bottom line.  

The Bottom Dollar 

Help desk software pricing can be daunting – but the quality of your customer support doesn’t have to suffer due to cost. In fact, taking on the expenses associated with a help desk system will not only improve your customer service, but can also reduce the turnover that’s keeping your bottom line in the red.  

Ready to Invest? 

Deskware is an all-in-one Service Management Tool for your help desk needs and beyond – including customer service and help desk IT plans. A combination of manual and automated processes resolve customer issues fast and efficiently, Deskware is the software investment you’ve been looking for.  

Purchase a Deskware plan at $29 per agent per month, or try a free trial today! 

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