What Is SLA Management?

Here at Deskware, we offer our users access to an SLA management tool. If you’re scratching your head right now, you’re not alone. This blog will go over what SLA management is and how you can use it to improve both long & short-term business goals. 

What Does SLA Stand For?  

First things first, we will go over what SLA stands for. The term SLA is an acronym for Service Level Agreements. Are you still nodding along pretending you know what that means too? That’s why we are here! 

What Is a Service Level Agreement?  

A Service Level Agreement scopes out the level of service excepted from a vendor. Typically, the system uses metrics to measure the level of service performed and the overall satisfaction of the service itself. 

SLA Management & Deskware  

SLA management allows you to set deadlines based on categories, tags or different business hours, and see boosted productivity through automated triggers to notify you about updates. In short, you will have your own accountability system keeping track of your goals while using Deskware. There are several benefits to integrating SLA management within a help desk software.  

Some of these benefits include: 

  • Merging your business to an IT infrastructure  
  • Decreasing your operational costs by improving efficiency  
  • Supporting your workplace’s best practices 
  • Reducing the number of service issues with customers  
  • Monitoring 24/7/365 
  • Tracking compliance & response times  

SLA Management & You  

Integrating SLA management into your help desk software is a great way to stay on top of your company goals. Having an all-in-one system to track, monitor and organize your objectives is just one way you to increase your productivity and remained focused. To learn more about Deskware & SLA management, check out the information below. 


Deskware is a combination of manual and automated processes that allow you to resolve customer issues fast and efficiently – all in one place. The cloud-based nature of this ticketing system helps to keep track of conversations, prioritizes, categorizes and implements problem resolution, so you are always a valuable resource for your customers. To learn more, visit us online!      

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