What Is a Service Management System?

Whether you overheard it at a conference or scrolled past it on LinkedIn, you’ve likely come across the term before – but when it comes down to it, do you actually know what a service management system is?

Yeah – that’s what we thought.

Lucky for you, we’re here to help. Read on for an introduction to service management systems and to learn more about how your team could put one to good use.

But Really, What Is a Service Management Platform?

To keep it simple, a service management system can be defined as any software solution developed specifically to help you manage projects or non-project tasks. Designed to streamline your workflows through a blend of automated and manual processes, these systems are often equipped with features that can help you reduce confusion, increase team collaboration, and, ultimately, mitigate potential complications.

Can a Service Management Platform Work For You?

Utilized in everything from IT-ticketing to general project management, chances are your team could seriously benefit from implementing some kind of management platform.

The cloud-based nature of our service management system allows for scalability, meaning your system can grow as you do. What’s more, the SaaS (software-as-a-service) capabilities of our service management system provides room for customization, ensuring that your system works for you, and not the other way around, regardless of industry.

What Features Does a Service Management Platform Offer?

A service management system consolidates all of the tools your team needs into one place.

Tools featured in service management systems can include:

  • Time-tracking to increase efficiency
  • Automated workflows to guarantee individual tasks or tickets don’t fall through the cracks
  • Recurring tasks, triggers, and merging ticket capabilities to reduce extra “noise”
  • Knowledge bases and custom filters for accessible information
  • Real-time updates from a web-accessible portal
  • SLA Management tools
  • Increased security, including two-factor authentication

How Will You Benefit?

Building an effective issue or service management system is often more difficult than it seems, but putting a solution into action can seriously ease your woes.

Improved productivity, expanded coordination between team members, and more accurate reporting can all be expected results from implementing a service management system. Moreover, as your team continues to learn and grow with the platform, your system will become more and more optimized for your specific needs.


Staying organized and efficient is made simple with a service management system.

Are you ready to get started?

Deskware is a combination of manual and automated processes that allow you to resolve issues, manage projects, and address tasks efficiently – all in one place. The cloud-based nature of this ticketing system helps to keep track of conversations, prioritizes, categorizes and implements problem resolution, so you are always a valuable resource for your customers. To learn more, visit us online!      

Want to stay connected? Give us a follow on Facebook, Twitter, and Instagram.