Introduction to Agents
An agent in Deskware is someone who will be responsible for working on and completing tickets.
To create an agent:
- Click on Agents in the left navigation
- Click Add New
- Complete the required field information on screen. First Name, Last Name, Password, Email and Timezone and Role are required fields.
- Optionally, enter information for other fields.
- Click Save
Please contact Deskware Support at firstname.lastname@example.org if you require additional assistance.